Palma Tour Mallorca
Last updated: 19 September 2026
Website: https://palmatourmallorca.com/
1. Introduction
Welcome to Palma Tour Mallorca.
We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, share and protect personal data when you visit our website, purchase our digital travel guides, book personalised travel consultations or interact with our services.
We process personal information in accordance with applicable data protection legislation, including the European Union General Data Protection Regulation (GDPR) and applicable French data protection laws.
By using our website, you acknowledge that you have been informed about our personal data processing practices as described in this Privacy Policy.
2. Data Controller
The data controller responsible for processing personal information collected through this website is:
Palma Tour Mallorca
Operated by: Ronan Le Hébel
Legal status: Entrepreneur Individuel (EI) – Micro-Entrepreneur
Registered business address: 3 Rue Louis Braille, 85100 Les Sables-d’Olonne, France
SIREN: 948 444 070
SIRET: 948 444 070 00015
VAT identification number: FR85948444070
Email: infopalmatourmallorca@gmail.com
Telephone: +34 674 49 42 45
Website: https://palmatourmallorca.com/
For any questions regarding your personal data or this Privacy Policy, please contact us using the email address above.
3. Personal Information We Collect
We may collect personal information when you visit our website, contact us, purchase a product or book a service.
The categories of information collected depend on how you interact with our website.
3.1 Information You Provide Directly
When you contact us or use our services, we may collect:
- Your first and last name.
- Your email address.
- Your telephone number, when provided.
- Your billing information.
- Your booking details and travel dates.
- Your preferences and information relevant to a personalised travel consultation.
- Information contained in messages or enquiries you send us.
We collect only the information reasonably necessary to provide the requested service or respond to your enquiry.
3.2 Digital Travel Guide Purchases
When you purchase our digital travel guide, we may collect:
- Your name and email address.
- Your billing information.
- Your order number and purchase date.
- The product purchased and the amount paid.
- Payment confirmation and transaction references.
This information is used to process your order, deliver your digital guide, provide customer support and comply with applicable accounting and tax obligations.
Payment card information is processed by the payment service provider used during checkout.
We do not require customers to send us their complete payment card details by email.
3.3 Personalised Travel Consultations
When you book a personalised travel consultation, we may collect information such as your name, contact details, appointment date, travel dates, preferred destinations, travel interests and other information you choose to provide.
This information allows us to organise your consultation and prepare recommendations relevant to your trip.
You are not required to provide information that is unrelated to the consultation.
3.4 Information Collected Automatically
When you visit our website, certain technical information may be collected automatically through our hosting provider and the website services we use.
This may include:
- IP address.
- Browser type and version.
- Device type and operating system.
- Pages visited and time of access.
- Referring website.
- Approximate geographical location derived from your IP address.
- Cookie identifiers and website interaction data, where applicable.
This information may be used to maintain website functionality, protect against security threats and understand website performance.
4. How We Use Your Personal Information
We process personal information for the following purposes:
Providing our services
To process purchases, deliver digital travel guides, manage consultation bookings and respond to customer requests.
Legal basis: Performance of a contract or taking steps at your request before entering into a contract.
Customer communication
To respond to enquiries, provide customer support and communicate information relating to your purchases or bookings.
Legal basis: Performance of a contract or our legitimate interest in responding to enquiries and maintaining customer relationships.
Accounting and legal obligations
To maintain transaction records, issue invoices where required and comply with applicable accounting, tax and legal obligations.
Legal basis: Compliance with a legal obligation.
Website security and maintenance
To maintain the functionality and security of our website, prevent fraud and address technical issues.
Legal basis: Our legitimate interests in operating and protecting our website, or compliance with applicable legal obligations.
Website analytics
To understand how visitors interact with our website and improve its content, functionality and user experience.
Legal basis: Consent where required for analytics cookies or similar tracking technologies. Any processing based on another applicable legal basis will be identified accordingly.
Marketing communications
If you choose to subscribe to our marketing communications, we may use your email address to send you travel information, updates, promotional offers or news about Palma Tour Mallorca.
Where consent is required, marketing communications will be sent only after you have provided it.
You may withdraw your consent at any time.
We do not automatically subscribe customers to marketing communications simply because they have purchased a travel guide or booked a consultation.
5. Payments and Online Purchases
Our website allows customers to purchase digital travel guides and book personalised travel consultations online.
Payments are processed through the payment service provider integrated into our website.
STRIPE
The payment provider may collect and process personal information necessary to complete the transaction, prevent fraud and comply with applicable financial regulations.
The provider’s own privacy policy may apply to information processed independently for its services.
Palma Tour Mallorca receives the information necessary to confirm payments, manage orders, provide purchased services and maintain appropriate transaction records.
6. Website Hosting and Technical Services
Our website is hosted by WordPress.com, a service provided by Automattic.
WordPress.com may process technical information about website visitors as part of its hosting, security, performance and website management services.
Depending on the features enabled on our website, this information may include IP addresses, browser information, device details, cookies and website interaction data.
For further information about Automattic’s privacy practices, please visit:
Information about the processing of data relating to visitors of websites hosted by Automattic is available at:
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to support essential website functions, remember visitor preferences and, where enabled, analyse website usage.
Certain cookies are necessary for the operation and security of the website.
Non-essential cookies, including analytics or marketing cookies, are used only where permitted by applicable law and subject to any required consent.
Visitors can manage their cookie preferences through the cookie consent settings available on our website.
For further information, please consult our Cookie Policy:
8. Affiliate Links and Third-Party Services
Palma Tour Mallorca participates in affiliate marketing programmes and may recommend excursions, car rentals and other travel-related services provided by independent companies.
When you click an affiliate link, you may be redirected to an external website operated by a third-party provider.
The provider may collect personal information directly from you when you browse its website or complete a reservation.
This information may include your name, contact details, travel dates, payment information and booking preferences.
Where a reservation is made directly with an independent provider, that provider is responsible for its own personal data processing activities in accordance with applicable law.
Affiliate tracking technologies may be used to attribute qualifying purchases or reservations to Palma Tour Mallorca.
Where required, these technologies are subject to your consent.
We encourage you to review the privacy policies of external providers before submitting personal information or completing a booking.
9. Sharing Your Personal Information
We may share personal information with third parties where necessary to provide our services, operate our website or comply with legal obligations.
These recipients may include:
- Website hosting and technical service providers.
- Online payment processors.
- Booking and appointment management platforms.
- Email and customer communication providers.
- Accounting and administrative service providers.
- Independent tourism providers, where necessary for a service you have requested.
- Public authorities, where disclosure is required by applicable law.
Access to personal information is limited to what is reasonably necessary for the relevant purpose.
Authorised collaborators may also access information necessary to perform their assigned tasks, subject to appropriate confidentiality and data protection requirements.
We do not sell customer contact information to third parties for their independent marketing purposes.
10. International Data Transfers
Some of our service providers may process or store personal information outside the European Economic Area (EEA).
Where personal information is transferred to a country outside the EEA, we take appropriate steps to ensure that the transfer complies with applicable data protection legislation.
Depending on the circumstances, these safeguards may include an adequacy decision adopted by the European Commission, approved standard contractual clauses or another legally recognised transfer mechanism.
You may contact us for further information about the safeguards applicable to transfers of your personal information.
11. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, subject to applicable legal and regulatory obligations.
Customer enquiries
Information submitted through contact forms or email is retained for the time necessary to respond to the enquiry and manage any relevant follow-up.
Purchases and consultation bookings
Customer and booking information is retained for the duration necessary to provide the purchased product or service, manage customer support and address any contractual claims.
Accounting and transaction records
Invoices, transaction records and other information subject to statutory accounting or tax retention requirements are retained for the applicable legal period.
Marketing communications
Information used for marketing communications is retained for as long as the relevant consent or other lawful basis remains valid, subject to applicable retention limits.
Technical and analytics information
Technical information and analytics data are retained according to the applicable retention settings, the purpose of processing and any relevant legal requirements.
At the end of the applicable retention period, personal information is deleted, anonymised or securely archived where continued retention is legally justified.
12. Your Data Protection Rights
Under the GDPR and applicable data protection legislation, you may have the following rights:
Right of access
You may request confirmation of whether we process your personal information and obtain a copy of the information concerned.
Right to rectification
You may request the correction of inaccurate or incomplete personal information.
Right to erasure
You may request the deletion of your personal information where the applicable legal conditions are met.
Right to restriction of processing
You may request that we restrict the processing of your personal information in certain circumstances.
Right to data portability
Where applicable, you may request to receive personal information you have provided to us in a structured, commonly used and machine-readable format.
Right to object
You may object to certain processing activities based on our legitimate interests.
You may also object at any time to the processing of your personal information for direct marketing purposes.
Right to withdraw consent
Where processing is based on your consent, you may withdraw that consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Rights relating to automated decision-making
Where applicable, you have rights concerning decisions based solely on automated processing that produce legal or similarly significant effects.
We do not currently use automated decision-making of this kind in connection with our travel guides or personalised consultations.
To exercise your rights, please contact:
infopalmatourmallorca@gmail.com
We may request additional information where reasonably necessary to verify your identity before processing your request.
We will respond within the time limits required by applicable data protection legislation.
13. Complaints to a Data Protection Authority
If you believe that your personal information has been processed in violation of applicable data protection legislation, you have the right to lodge a complaint with a competent supervisory authority.
As our business is registered in France, you may contact the French data protection authority:
Commission Nationale de l’Informatique et des Libertés (CNIL)
Website: https://www.cnil.fr/
You may also contact another competent supervisory authority, including the authority in your country of habitual residence, place of work or the location of the alleged infringement.
14. Data Security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, alteration, disclosure or destruction.
These measures may include secure website connections, access controls, restricted access to customer information and the use of established hosting and payment service providers.
However, no method of transmitting or storing information over the internet can guarantee absolute security.
If you believe that your personal information has been compromised, please contact us immediately.
15. Third-Party Websites
Our website may contain links to external websites, including excursion providers, car rental companies, booking platforms and other tourism-related services.
These websites operate independently and may have their own privacy policies and data processing practices.
Palma Tour Mallorca does not control the personal data processing activities of independent third-party websites.
We encourage visitors to review the relevant privacy policies before providing personal information.
16. Children’s Privacy
Our website provides travel-related information and services intended primarily for adults organising travel.
We do not knowingly collect personal information directly from children for marketing purposes.
Where information about children is necessary for a travel consultation or booking, it should be provided by a parent or legal guardian and limited to what is necessary for the requested service.
If you believe that personal information relating to a child has been collected inappropriately, please contact us.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, data processing practices or applicable legal requirements.
Any updates will be published on this page with the date of the latest revision.
Where required by law, we will provide additional notice or obtain consent before implementing changes affecting the processing of personal information.
18. Contact Information
For any questions about this Privacy Policy, your personal information or the exercise of your data protection rights, please contact:
Palma Tour Mallorca
Operated by Ronan Le Hébel EI
3 Rue Louis Braille
85100 Les Sables-d’Olonne
France
Email: infopalmatourmallorca@gmail.com
Telephone: +34 674 49 42 45
Website: https://palmatourmallorca.com/
Palma Tour Mallorca 