Palma Tour Mallorca
Last updated: 19 September 2026
Website: https://palmatourmallorca.com/
1. LEGAL NOTICE
1.1 Website Publisher
The website Palma Tour Mallorca is operated by Ronan Le Hébel, a French-registered sole trader (Entrepreneur Individuel – Micro-Entrepreneur).
Palma Tour Mallorca is the commercial name under which the business provides tourism-related information, products and services.
Business Information
Legal name: Ronan Le Hébel
Legal status: Entrepreneur Individuel (EI) – Micro-Entrepreneur
Registered business address: 3 Rue Louis Braille, 85100 Les Sables-d’Olonne, France
SIREN: 948 444 070
SIRET: 948 444 070 00015
VAT identification number: FR85948444070
Business activity code (NAF): 7990Z – Other reservation services and related activities
Registration date: 1 April 2023
Email: infopalmatourmallorca@gmail.com
Telephone: +34 674 49 42 45
Website: https://palmatourmallorca.com/
Publication director: Ronan Le Hébel
1.2 Website Hosting
This website is hosted by WordPress.com, a service provided by Automattic.
Website: https://wordpress.com/
1.3 Business Activities
Palma Tour Mallorca provides tourism-related information, products and services for visitors to Mallorca, Spain.
Our activities include:
- Personalised travel consultations and itinerary planning.
- Digital travel guides and downloadable PDF publications.
- Recommendations and information about excursions and activities offered by independent tourism providers.
- Affiliate recommendations for car rentals and other travel-related services.
Certain products and services are sold directly by Palma Tour Mallorca, while others are provided by independent third-party companies.
The identity of the contractual service provider and the applicable booking conditions are communicated during the relevant purchasing or booking process.
1.4 Intellectual Property
Unless otherwise indicated, the original content published on this website, including texts, photographs, videos, graphics, logos and travel guides, is owned by Palma Tour Mallorca or used with the permission of the relevant rights holders.
Reproduction, redistribution, modification or commercial exploitation of protected content without prior authorisation is prohibited, except where permitted by applicable law.
All third-party trademarks, logos and other protected materials remain the property of their respective owners.
2. GENERAL TERMS AND CONDITIONS
2.1 Scope
These Terms and Conditions govern the use of https://palmatourmallorca.com/ and the purchase of products and services sold directly by Palma Tour Mallorca.
By using this website, visitors agree to comply with the applicable website terms.
Before purchasing a product or service, customers will be provided with the relevant contractual information and conditions.
Products and services offered by independent third-party providers may be subject to their own terms and conditions.
2.2 Personalised Travel Consultations
Palma Tour Mallorca offers personalised travel consultations to help visitors organise their stay in Mallorca.
These consultations may include:
- Personalised travel advice.
- Itinerary planning.
- Recommendations for accommodation areas, restaurants, beaches and attractions.
- Information about transport and local activities.
- Practical advice for organising a holiday in Mallorca.
Consultations are booked and paid for directly through our website.
The duration, price, available dates and scope of each consultation are specified on the relevant booking page before payment.
Consultations may be conducted online through video conferencing platforms or another communication method agreed upon with the customer.
A booking is confirmed once payment has been successfully processed and the customer has received a booking confirmation.
Unless expressly agreed otherwise, consultations do not include the direct booking or purchase of accommodation, transport or third-party activities on behalf of the customer.
Recommendations are based on information available at the time of the consultation. Prices, opening hours, availability and local conditions may subsequently change.
Cancellation and Rescheduling Policy
Customers may cancel their consultation free of charge up to 48 hours before the scheduled appointment.
Cancellations made at least 48 hours before the appointment are eligible for a full refund.
For cancellations made less than 48 hours before the scheduled appointment, the booking fee is non-refundable, except where mandatory consumer protection laws provide otherwise.
Customers wishing to reschedule their consultation should contact us as early as possible.
Rescheduling requests are subject to availability.
If Palma Tour Mallorca cancels a confirmed consultation and no suitable alternative can be agreed upon, the customer will receive a full refund.
Cancellation and rescheduling requests should be sent to:
infopalmatourmallorca@gmail.com
These commercial cancellation conditions do not restrict any statutory right of withdrawal or other mandatory consumer rights.
2.3 Digital Travel Guides
Palma Tour Mallorca offers digital travel guides designed to help visitors discover and explore Mallorca.
Our travel guides are provided in PDF format and may include destination information, suggested itineraries, recommendations and practical travel advice.
Price
The price of our digital travel guide is €20.
The total price, including any applicable taxes, is displayed before payment.
Payment and Delivery
Customers can purchase the travel guide directly through our website.
Following successful payment, the purchased PDF guide is made available for automatic download.
Customers should ensure that they have a compatible device and PDF reader to access the guide.
If a customer experiences technical difficulties accessing or downloading the purchased guide, they may contact us at:
infopalmatourmallorca@gmail.com
Personal Use
Each purchased guide is intended for personal use only.
Customers may not resell, reproduce, redistribute, publicly upload or commercially exploit the guide without prior written authorisation.
Information and Updates
We make reasonable efforts to provide accurate and useful travel information.
However, prices, opening hours, transport schedules, availability and other travel-related information may change.
Any updates or additional support included with the purchase will be specified on the relevant product page.
2.4 Excursions and Third-Party Activities
Palma Tour Mallorca may recommend and promote excursions, boat trips, guided activities and other tourism services operated by independent providers.
When customers book directly through an external provider, the booking contract is concluded with that provider.
The relevant provider is responsible for delivering the contracted service in accordance with its applicable terms and conditions.
Customers should carefully review the activity description, meeting point, participation requirements, cancellation conditions and refund policy before completing a reservation.
Palma Tour Mallorca may receive a commission for qualifying bookings generated through its referral links or commercial partnerships.
Where Palma Tour Mallorca acts solely as an affiliate or referral partner, the contractual provider generally handles payments, booking modifications, cancellations, refunds and complaints relating to the booked activity.
Where Palma Tour Mallorca acts as the contractual seller, organiser or another legally recognised intermediary, its applicable contractual and statutory obligations remain unaffected.
2.5 Car Rental Affiliate Links
Palma Tour Mallorca may recommend independent car rental companies through affiliate links.
When a visitor follows an affiliate link and completes a qualifying reservation, Palma Tour Mallorca may receive a commission from the rental provider.
When the reservation is made directly through the rental provider, the rental agreement is concluded between the customer and that provider.
Customers should review the rental company’s terms and conditions, including:
- Driver eligibility and licence requirements.
- Insurance coverage and excess.
- Security deposits and payment methods.
- Fuel and mileage policies.
- Vehicle collection and return conditions.
- Cancellation and refund policies.
Vehicle availability, prices and rental conditions are determined by the relevant provider.
3. PRICES AND PAYMENTS
Prices for products and services sold directly by Palma Tour Mallorca are displayed in euros (€), unless otherwise indicated.
Our digital travel guide is available for €20.
Personalised travel consultation prices are displayed on the relevant booking page.
The total price, including applicable taxes and any additional mandatory charges, will be communicated before the customer confirms a purchase.
Payments for our digital travel guides and personalised consultations are processed online through the payment methods available on our website.
Payments may be processed through secure third-party payment providers.
For products or services purchased directly from external providers, the payment conditions of the relevant provider apply.
4. CANCELLATION, REFUNDS AND RIGHT OF WITHDRAWAL
4.1 Personalised Consultations
Customers may cancel their consultation free of charge up to 48 hours before the scheduled appointment.
Cancellations made at least 48 hours before the appointment are eligible for a full refund.
For cancellations made less than 48 hours before the appointment, the booking fee is non-refundable, except where mandatory consumer protection laws provide otherwise.
Where a statutory right of withdrawal applies, consumers may exercise that right within the applicable legal period.
For distance contracts involving services, the withdrawal period is generally 14 days from the conclusion of the contract, subject to applicable exceptions.
If a customer expressly requests that a consultation begin before the withdrawal period expires, the consequences of early performance will be explained and handled in accordance with applicable law.
Where legally permitted, a customer may lose the right of withdrawal following full performance of a service if the required prior express consent and acknowledgement have been obtained.
4.2 Digital Travel Guides
Digital travel guides are supplied electronically and made available for automatic download following successful payment.
Where a statutory right of withdrawal applies, customers will receive the relevant information before confirming their purchase.
For digital content not supplied on a tangible medium, the right of withdrawal may be lost once delivery begins, provided that all applicable legal requirements have been fulfilled, including the customer’s prior express consent, express acknowledgement of the loss of that right and the required contractual confirmation.
Where these conditions have not been fulfilled, the customer’s statutory withdrawal rights remain applicable.
Customers experiencing technical difficulties accessing a purchased guide may contact:
infopalmatourmallorca@gmail.com
Nothing in these Terms and Conditions limits the customer’s statutory rights in relation to digital content that is defective or does not conform to the contract.
4.3 Third-Party Excursions and Car Rentals
For reservations made directly with independent providers, the applicable cancellation, modification and refund conditions are those communicated by the contractual provider, subject to applicable consumer protection laws.
Certain leisure activities and car rental services scheduled for a specific date or period may be exempt from the statutory right of withdrawal.
Customers should review the relevant booking conditions before completing their reservation.
4.4 Withdrawal Requests
Where a statutory right of withdrawal applies to a product or service sold directly by Palma Tour Mallorca, customers may communicate their decision to withdraw by sending an unambiguous statement to:
infopalmatourmallorca@gmail.com
Customers may also use the following model withdrawal form.
Model Withdrawal Form
To: Ronan Le Hébel EI – Palma Tour Mallorca
Email: infopalmatourmallorca@gmail.com
I hereby give notice that I withdraw from my contract for the following product or service:
Product or service:
Ordered on:
Customer name:
Customer address:
Date:
Signature (only if submitted on paper):
This form is intended for contracts for which a statutory right of withdrawal exists.
5. AFFILIATE DISCLOSURE
Palma Tour Mallorca participates in affiliate marketing programmes and commercial partnerships with independent tourism providers.
Some links on this website may be affiliate links.
When a visitor makes a qualifying purchase or reservation through one of these links, Palma Tour Mallorca may receive a commission.
This commission is paid according to the commercial agreement with the relevant partner.
Using an affiliate link does not automatically increase the price paid by the customer.
Our website aims to provide useful travel information while maintaining transparency about commercial relationships.
6. WEBSITE INFORMATION AND AVAILABILITY
We make reasonable efforts to ensure that the information published on this website is accurate and useful.
However, travel-related information may change without prior notice.
This includes prices, opening hours, availability, transport schedules, weather conditions and access restrictions.
Visitors are encouraged to verify essential information with the relevant service providers before travelling or making a reservation.
We cannot guarantee uninterrupted access to the website or the permanent availability of every product or service.
7. LIABILITY
Palma Tour Mallorca is responsible for fulfilling its own contractual obligations in accordance with applicable law.
Where customers independently enter into contracts with third-party providers, those providers are responsible for fulfilling their respective contractual obligations.
Palma Tour Mallorca does not guarantee the availability or performance of services independently supplied by external providers.
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.
All applicable statutory consumer rights remain unaffected.
8. PRIVACY AND PERSONAL DATA
Palma Tour Mallorca processes personal information in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR), where applicable.
Personal information may be collected when visitors contact us, purchase a digital travel guide, request a consultation or use other services available through the website.
For further information about how personal information is collected, used, stored and protected, please consult our Privacy Policy.
Privacy Policy:
For information about cookies and similar technologies, please consult our Cookie Policy.
Cookie Policy:
9. COMPLAINTS AND CONSUMER MEDIATION
If you have a question or complaint regarding a product or service purchased directly from Palma Tour Mallorca, please contact us at:
infopalmatourmallorca@gmail.com
We will make reasonable efforts to review your request and seek an appropriate resolution.
10. APPLICABLE LAW AND JURISDICTION
These Terms and Conditions are governed by French law, without prejudice to any mandatory consumer protection provisions applicable in the customer’s country of habitual residence.
Disputes arising from the use of this website or the purchase of products and services will be handled in accordance with the applicable rules governing consumer contracts and jurisdiction.
Nothing in these Terms and Conditions restricts consumers from exercising rights granted to them by mandatory applicable law.
11. CHANGES TO THESE TERMS
Palma Tour Mallorca may update these Terms and Conditions to reflect changes in its activities, services or applicable legal requirements.
The updated version will be published on this page with the date of the latest revision.
Changes will not retroactively alter the terms of an existing purchase or booking without a valid legal or contractual basis.
12. CONTACT INFORMATION
For questions regarding these Terms and Conditions, our services or your purchases, please contact:
Palma Tour Mallorca
Operated by Ronan Le Hébel EI
3 Rue Louis Braille
85100 Les Sables-d’Olonne
France
Email: infopalmatourmallorca@gmail.com
Telephone: +34 674 49 42 45
Website: https://palmatourmallorca.com/
Palma Tour Mallorca 